Last Updated: March 2025
This Return & Refund Policy outlines the terms and conditions for refunds at Multi Facet Nig Global Concept Ltd (“we,” “us,” or “our”). By engaging our services, you agree to comply with this policy.
1. CONSULTATION SERVICES
✅ One-time consultation fees are non-refundable once the consultation has been provided.
✅ Ongoing consultation packages may be eligible for a partial refund for unused sessions.
2. ELIGIBLE REFUND CIRCUMSTANCES
You may be eligible for a full or partial refund under the following circumstances:
- Service not delivered within the timeframe specified in your contract (without a valid extension).
- Significant and demonstrable failure to meet contractual obligations.
- Cancellation of services by Multi Facet Nig Global Concept Ltd for reasons not attributable to client actions.
3. REFUND PROCESS
To request a refund:
1️⃣ Submit a written request to [email address] within 30 days of service completion.
2️⃣ Include your contract number, service details, and reason for the refund request.
3️⃣ Provide supporting documentation relevant to your claim.
📝 Review & Approval
- We will review your request and respond within 14 business days.
- If approved, refunds will be processed using the original payment method, unless otherwise agreed.
4. NON-REFUNDABLE ITEMS
The following are not eligible for refunds:
❌ Services already completed to specification.
❌ Customized designs or plans created specifically for you.
❌ Third-party costs already incurred on your behalf.
5. EXCHANGES AND ALTERNATIVES
If a refund is not applicable, we may offer:
✔ Service modifications or adaptations.
✔ Credit toward future services.
✔ Alternative solutions as appropriate to the situation.
6. CHANGES TO THIS POLICY
We reserve the right to modify this Return & Refund Policy at any time.
✅ Changes will be effective immediately upon posting to our website.
7. CONTACT INFORMATION
For refund-related inquiries or assistance, please contact:
📌 Multi Facet Nig Global Concept Ltd
📧 Email: support@multifacetnig.online
📞 Phone: +234 (800) 319-95643
